Privacy Policy

At BiciVeloce Srl, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This privacy policy outlines how we collect, use, and safeguard your information when you access or use our online platform.

1. Data Controller
BiciVeloce Srl, located at 25 Via Vittorio Veneto, Suite 3B, Milan, Lombardy, 20122, Italy, is the data controller responsible for your personal data.

2. Personal Data We Collect
We may collect and process the following categories of personal data through our site:
- Identification information such as name, date of birth, and gender;
- Contact details including postal address and phone number;
- Account information if you register or place orders;
- Payment information necessary to process transactions securely;
- Technical data collected automatically such as IP address, browser type, and usage data via cookies;
- Any other information you voluntarily provide through forms or correspondence.

3. Purposes of Processing
Your personal data will be used exclusively for purposes related to:
- Providing and managing our services, including order processing, customer support, and account management;
- Communication regarding your inquiries, orders, updates, and marketing communications where consent is given;
- Improving the functionality, security, and user experience of our online platform;
- Compliance with legal obligations and protecting our legitimate business interests;
- Conducting research and development activities aimed at eco-friendly product innovation, when applicable.

4. Legal Bases for Processing
Processing of your personal data is based on one or more of the following:
- Your consent where required;
- Performance of a contract to which you are a party;
- Compliance with legal obligations;
- Legitimate interests pursued by BiciVeloce Srl, provided that your interests and fundamental rights do not override those interests.

5. Data Sharing and Transfers
We do not sell or rent your personal data to third parties. Data may be shared with trusted service providers, partners, and authorities when necessary to perform services, comply with law, or protect rights. Any such third parties are required to maintain confidentiality and comply with applicable data protection laws.
Data transfers outside the European Economic Area will be conducted only where adequate safeguards are in place in accordance with GDPR requirements.

6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined herein or to comply with legal obligations. After this period, data will be securely deleted or anonymized.

7. Your Rights
You have the right to:
- Access your personal data held by us;
- Rectify inaccurate or incomplete data;
- Request erasure of personal data under certain conditions;
- Restrict or object to processing based on specific grounds;
- Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal;
- Data portability where applicable;
- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise your rights, please contact us by postal mail addressed to BiciVeloce Srl, 25 Via Vittorio Veneto, Suite 3B, Milan, Lombardy, 20122, Italy.

8. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, taking into account the state of the art and the nature of the data processed.

9. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance user experience, analyze site usage, and assist in marketing efforts. You can manage your cookie preferences through your browser settings. Details about our use of cookies are available in our Cookie Policy, which is accessible on the site.

10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

By using our online platform, you acknowledge that you have read and understood this privacy policy and agree to the processing of your personal data as described herein.

BiciVeloce Srl
25 Via Vittorio Veneto, Suite 3B
Milan, Lombardy, 20122
Italy